Frequently Asked Questions
Everything you need to know about your Needle & Thread experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US, while international orders can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that custom-tailored pieces are final sale.
How do I find the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure a perfect fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital options like PayPal, Apple Pay, and Klarna for installment payments.
Are your materials sustainably sourced?
Yes, we are committed to ethical fashion. We prioritize organic cotton, recycled polyester, and partner only with fair-trade certified manufacturing facilities.
Can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey in real-time.